Shop Rules

ONLINE STORE REGULATIONS

hegemonshop.com

The regulations are effective from 1 May 2025

I. Definitions

1. Store – the online store available at hegemonshop.com, through which the Buyer may purchase Goods offered in the Store.

2. Seller – ManaSource sp. z o.o., a limited liability company with its registered office in Szczecin, at Bolesława Śmiałego 11/8, entered into the National Court Register (KRS) maintained by the District Court Szczecin-Centre in Szczecin, XIII Commercial Division of the National Court Register, under KRS number: 0001125418, REGON: 52957185900000, NIP: 8513317798, e-mail: contact@hegemonshop.com, phone: +48 739 213 788.

3. Personal Data Controller – the entity determining the purposes and means of processing personal data. The Personal Data Controller for Buyers is the Seller.

4. Online Store Terms and Conditions – these regulations of electronic service provision, setting forth the rules for using the Store and placing Orders for Goods offered in the Store.

5. Privacy Policy – a document describing the purposes and methods of processing personal data, as well as the rights of data subjects.

6. Consumer – an adult natural person with full legal capacity, making a purchase from the Seller not directly related to their business or professional activity.

7. Client – an adult natural person with legal capacity, a legal person, or an organizational unit without legal personality but having legal capacity, making a purchase from the Seller directly related to their business or professional activity.

8. Client-Consumer – an adult natural person making a purchase from the Seller directly related to their business activity when the purchase is not of a professional nature, as determined particularly by the subject of their business activity disclosed under the regulations on the Central Registration and Information on Business (CEIDG).

9. Buyer – collectively refers to the Client, Client-Consumer, and Consumer.

10. Order – a declaration of intent made by the Buyer directly aimed at concluding a contract with the Seller by completing and submitting the electronic purchase form available on the Store's website, along with reading and accepting the Online Store Terms and Conditions.

11. Goods – all movable items available in the Store.

12. Durability of Goods – the ability of Goods to maintain their functions and properties during normal use.

13. Complaint – a procedure for pursuing liability from the Seller concerning the non-compliance of the Goods with the contract.

14. Warranty – a voluntary statement regarding the quality of the Goods made by the Guarantor, indicating the Guarantor's obligations and the Buyer's rights in case the Goods do not have the properties specified in the warranty statement. Goods covered by the warranty will be accompanied by warranty statements from the Guarantor.

15. Guarantor – an entrepreneur who has issued a warranty statement, e.g., the manufacturer, importer, distributor of the Goods, or the Seller.

16. Account – one of the electronic services provided by the Seller in the Store, allowing the Buyer to voluntarily register for purposes such as accessing order history, saving favorite Goods, or expediting future Orders.

17. Newsletter – an electronic service provided by the Seller, consisting of sending marketing information via e-mail to the address provided by the Buyer, subject to the Buyer's prior consent.

II. General Provisions

  1. Prices provided by the Seller are expressed in Polish zloty (PLN) or euro (EUR), depending on the selection made on the Website, and include VAT.
  2. The Seller does not apply individualized price adjustment based on automated decision-making.
  3. The Seller is a VAT payer.
  4. The Seller issues VAT invoices and fiscal receipts.
  5. A request for a VAT invoice must be made at the stage of placing the Order.
  6. Goods are delivered worldwide, except for Goods manufactured by Games Workshop — deliveries for these Goods are limited to the countries of the European Economic Area (EEA).
  7. The Buyer is obliged to use the Goods in accordance with the laws applicable in the Republic of Poland and the provisions of these Terms and Conditions and must not supply content prohibited by applicable law.
  8. All Goods offered in the Store are brand new.
  9. The Buyer must familiarize themselves with the technical requirements necessary for using the Store (Technical Requirements).

III. Payment Methods

  1. The Seller offers the following payment methods:
  1. Traditional bank transfer to the Seller’s account no.: 28 1870 1045 2078 1083 4007 0000, maintained by Nest Bank, within 2 business days from the date of placing the Order.
  2. Online payment – advance online payment by bank transfer or Visa, Mastercard card through an external payment system: Przelewy24 PayPro S.A. with its registered office in Poznań, ul. Pastelowa 8, 60-198 Poznań, entered into the Register of Entrepreneurs kept by the District Court Poznań Nowe Miasto i Wilda, 8th Commercial Division of the National Court Register under KRS number 0000347935, with a share capital of PLN 4,737,100.00, NIP (Tax ID): 7792369887, REGON: 301345068 or PayPal Polska Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, ul. Emilii Plater 53, 03-113 Warsaw, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register under KRS number 0000289372, with a share capital of PLN 506,500.00, NIP (Tax ID): 5252406419, REGON: 141108225.
  3. Cash on delivery – a payment option available for certain Goods, consisting of the Buyer making payment upon receipt of the Goods.

IV. Conclusion of the Sales Agreement

  1. To purchase, the Buyer should visit hegemonshop.com and select the desired Goods, following the instructions displayed.
  2. The Buyer must:
  1. Add Goods to the cart, including 'On Order' (Backorder) products.
  2. Complete the order form with their name or company name.
  3. Provide an e-mail address for confirmation.
  4. Provide invoice data if requesting an invoice.
  5. Select a payment method.
  6. Accept these Terms and Conditions.
  7. Confirm the willingness to conclude the sale by clicking "Order with an obligation to pay" or equivalent.
  1. After the Buyer provides all the data necessary to place the Order, an Order summary will be displayed.
  2. The Order sent by the Buyer constitutes a declaration of the Buyer’s intent to conclude a sales contract with the Seller, in accordance with the provisions of these Terms and Conditions.
  3. After placing the Order, the Buyer will receive an e-mail confirming the acceptance of the Order for processing, which constitutes the Seller’s declaration of intent to conclude a sales contract with the Buyer for the ordered Goods.The sales contract is considered concluded at the moment the Buyer receives the message from the Seller, subject to the provisions of sections 6–12 below regarding Goods marked as 'On Demand'.

  • Provisions concerning 'On Demand' Goods (Backorder):

6. Goods marked in the Store as "On Demand”, "Backorder," or otherwise indicating a lack of availability in the Seller’s warehouse at the time of placing the Order require procurement from a supplier or manufacturer.

7. For the Goods referred to in section 6, the Seller provides an indicative, estimated order fulfillment time. This timeframe depends on the availability of the Goods at the supplier or manufacturer and may be subject to change for reasons beyond the Seller’s control.

8. The Seller shall make efforts to confirm the possibility of obtaining the "On Demand” Goods. However, if after concluding the sales contract (i.e., after the Buyer receives the confirmation referred to in section 5) it turns out that obtaining the "On Demand” Goods within the indicated timeframe is impossible, or has become permanently impossible (e.g., due to discontinued production, depletion of the supplier’s stock, or other reasons beyond the Seller’s control), the Seller shall promptly, but no later than within 3 business days from obtaining such information, inform the Buyer thereof via e-mail or by phone.

9. In the situation described in section 8, the Seller shall present the Buyer with the following options:

  1. Waiting for potential future availability of the Goods – if there is information regarding a possible future delivery date, the Seller shall inform the Buyer thereof, while noting that the date may still be subject to change;
  2. Substitution with another available Good – the Buyer may choose another Good from the Store’s offer. In the case of a price difference, the parties shall appropriately settle the balance (either through a surcharge by the Buyer or a refund by the Seller);
  3. Cancellation of the part of the order concerning the unavailable Goods – the Seller shall refund the Buyer the full amount paid for the unavailable Goods, along with a proportional part of the delivery costs (if applicable), while the remaining part of the Order (if it includes other Goods) shall be fulfilled according to the arrangements;
  4. Cancellation of the entire Order – the Seller shall refund the Buyer the full amount paid for the Order (the price of all Goods and delivery costs).

10. The Buyer should inform the Seller of their choice of one of the options indicated in section 9 within 5 business days from receiving the information from the Seller. The response should be sent to the e-mail address indicated by the Seller or by replying directly to the Seller’s e-mail.

11. If the Buyer fails to respond within the timeframe specified in section 10, the parties shall consider that the Buyer has chosen the option specified in section 9(c). The refund of the amounts due to the Buyer shall be made according to the rules set out in section 12.

12. The refund of the amounts due to the Buyer in the cases described in sections 9 and 11 shall be made promptly, but no later than within 14 calendar days from the date the Buyer is informed about the impossibility of fulfilling the Order, or from the date the Seller receives the Buyer’s decision regarding the choice of refund option, using the same payment method that the Buyer used, unless the Buyer has expressly agreed to a different refund method that does not involve any additional costs.

V. Order Fulfillment Time and Delivery of Goods

1. The Seller fulfills Orders placed for Goods "In Stock" within 1 business day, counting from the next day after the Seller receives the payment.

2. Business days are understood as days from Monday to Friday, excluding statutory public holidays.

3. In the case of an Order with cash on delivery, the Goods are dispatched within 1 business day after the Seller confirms receipt of the Order from the Buyer.
The time of delivery of the Goods, which depends on the delivery method chosen by the Buyer, is not included in the Order fulfillment time.

4. The costs of delivering the Goods are made available to the Buyer before the Buyer submits the Order.

5. The delivery cost depends on the delivery method chosen by the Buyer.

6. The Buyer may choose from the following delivery methods:

  • InPost Paczkomaty (Parcel Locker) – 1–2 business days – delivery to the selected parcel locker – 15 PLN,
  • InPost Courier – 1–2 business days – delivery to the indicated shipping address – 17 PLN.

7. The delivery of Goods is limited exclusively to the territory of the Republic of Poland.

8. In the event that, upon receipt of the Goods, the Buyer discovers mechanical damage to the contents of the shipment, incompleteness of the shipment, or non-compliance of the shipment’s contents with the Order, the Buyer is entitled to refuse acceptance of the shipment and to promptly notify the Seller of the situation.

If possible, in the case of damage, the Buyer may also draw up a damage report in the presence of the delivery representative (e.g., courier).

Although drawing up such a report may expedite the complaint procedure, it is not a prerequisite for pursuing claims.

VI. Withdrawal from a Distance Contract

1. The Consumer and the Client-Consumer have the right to withdraw from a distance contract without providing any reason and without incurring any costs, except for the costs indicated in the further provisions of these Terms and Conditions.

2. Exceptions to the right of withdrawal are specified in a later part of these Terms and Conditions, namely under the section “Exceptions to the Right of Withdrawal.

3. The withdrawal period from a distance contract is 14 days, counting from the day following the day on which the Consumer or Client-Consumer, or a third party indicated by them other than the carrier, took possession of the Goods.

4. If the contract covers multiple Goods that are delivered separately, in parts, or in installments, the withdrawal period is counted from the day the Consumer or Client-Consumer takes possession of the last Good, part, or installment. If the contract involves the regular delivery of Goods over a specified period, the period is counted from the day of taking possession of the first Good.

5. The Consumer or Client-Consumer is liable for any diminution in the value of the Goods resulting from handling the Goods beyond what is necessary to establish their nature, characteristics, and functioning.

6. The declaration of withdrawal from the contract may be sent to the Seller via e-mail at: contact@hegemonshop.com.

7. The Consumer or Client-Consumer may use the model withdrawal form provided by the Seller or use the template attached as Annex No. 2 to the Act of May 30, 2014, on Consumer Rights.

8. The Consumer or Client-Consumer may also submit a handwritten statement of withdrawal, providing:

  1. the identifying and address details of the Consumer or Client-Consumer,
  2. the name or symbol of the returned Good,
  3. the date the Good was received by the Consumer or Client-Consumer,
  4. the bank account number or another method of refund preferred by the Consumer or Client-Consumer.

9. The Seller shall promptly send the Consumer or Client-Consumer an acknowledgment of receipt of the withdrawal statement to the e-mail address provided by them.

10. Upon withdrawal from the contract, the contract shall be deemed not concluded.

VII. Exceptions to the Right of Withdrawal

1. Pursuant to Article 38 of the Act of May 30, 2014 on Consumer Rights, the Consumer and the Client-Consumer are not entitled to withdraw from the contract in the following cases:

  1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed prior to the commencement of the service that, upon full performance by the entrepreneur, the right of withdrawal would be lost;
  2. where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control, and which may occur before the expiry of the withdrawal period;
  3. where the subject of the contract is a non-prefabricated item, produced according to the consumer’s specifications or serving to meet their individual needs;
  4. where the subject of the contract is an item that is liable to deteriorate rapidly or has a short shelf life;
  5. where the subject of the contract is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened after delivery;
  6. where the subject of the contract is goods which, after delivery, due to their nature, are inseparably mixed with other items;
  7. where the subject of the contract is alcoholic beverages, the price of which was agreed at the time of concluding the sales contract, and which can be delivered only after 30 days, and whose value depends on market fluctuations beyond the entrepreneur’s control;
  8. where the consumer has expressly requested the entrepreneur to visit them for urgent repair or maintenance; if the entrepreneur provides additional services beyond those requested, or delivers items other than spare parts necessary for repair or maintenance, the right of withdrawal applies to those additional services or items;
  9. where the subject of the contract is audio or video recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
  10. for the supply of newspapers, periodicals, or magazines, except for subscription contracts;
  11. where the contract has been concluded at a public auction;
  12. for the provision of services relating to accommodation other than for residential purposes, transportation of goods, car rental, catering, or leisure-related services, entertainment, sports or cultural events, if the contract specifies a specific date or period of performance;
  13. for the supply of digital content not supplied on a tangible medium, if the performance has begun with the consumer’s prior express consent before the expiry of the withdrawal period and after having been informed by the entrepreneur about the loss of the right of withdrawal.

VIII. Refund of Payment and Return of Goods after Withdrawal from a Distance Contract

1. The Seller shall refund the amounts paid by the Consumer or Client-Consumer within 14 days from the date of receipt of the Consumer's or Client-Consumer's declaration of withdrawal from the contract, using the same method of payment as used by the Consumer or Client-Consumer, unless the Consumer or Client-Consumer has expressly agreed to a different method of refund that does not incur any additional costs.

2. The Seller may withhold the refund of the amounts received from the Consumer or Client-Consumer until the Seller has received the returned Goods or the Consumer or Client-Consumer has provided proof of having sent back the Goods, whichever occurs first.

3. The Consumer or Client-Consumer should return the Goods promptly, but no later than within 14 days from the day of withdrawal from the contract.

4. Returned Goods should be sent to the following address: Stojałowskiego 39/2, 43-300 Bielsko-Biała, Poland.

IX. Refund of Delivery Costs upon Withdrawal from a Distance Contract

1. The Consumer or Client-Consumer does not bear the cost of withdrawal, except for the usual costs of returning the Goods to the Seller.

2. The usual costs of return borne by the Consumer or Client-Consumer include, in particular, the cost of packaging for shipment and the shipping fees to send the Goods back to the Seller's address.

3. The Seller shall refund the Consumer or Client-Consumer the delivery cost calculated as the least expensive standard method of delivery offered by the Seller.

4. The Seller shall not be obliged to refund the cost of delivery to the Consumer or Client-Consumer in the following cases:

  1. the Seller provided the delivery free of charge,
  2. the Consumer or Client-Consumer returns only part of the ordered Goods, and the delivery costs were calculated for the entire Order rather than per item.

X. Consumer Rights in the Event of Non-Conformity of Goods with the Contract

1. The Seller undertakes to deliver Goods that are compliant with the contract.

2. Goods are deemed compliant with the contract in particular if:

  1. their description, type, quantity, quality, completeness, and functionality correspond to the contract;
  2. they are fit for the purposes for which Goods of that type are ordinarily used, taking into account applicable legal regulations, technical standards, or good practices;
  3. they occur in the quantity and possess the characteristics, including durability and safety, that are typical for Goods of that type.

3. In the event of non-conformity of the Goods with the contract within two years from the date of delivery of the Goods, the Consumer or Client-Consumer has the right to demand repair or replacement of the Goods, and if this is impossible or refused, to demand a price reduction or to withdraw from the sales contract.

4. Complaints may be submitted in any form. For evidentiary purposes, the Seller recommends that complaints concerning the Goods be submitted in writing or via e-mail to the Seller’s e-mail address.

5. Each complaint should include at least the following:

  1. the Consumer's or Client-Consumer’s name, address, and postal code;
  2. the name of the purchased Good;
  3. a description of the complaint;
  4. the date when the non-conformity was revealed;
  5. confirmation of purchase from the Seller (depending on the circumstances, this can be a proof of purchase, order number, payment confirmation, or e-mail confirmation of Order acceptance from the Seller, etc.).

6. The Seller shall examine the complaint promptly, no later than within 14 days from the date of its receipt, and shall send a response to the address provided by the Consumer or Client-Consumer, including an e-mail address, enabling the Consumer or Client-Consumer to familiarize themselves with the Seller’s position.

7. The Seller shall refund the Consumer or Client-Consumer the cost of returning the complained Goods promptly after processing the complaint concerning non-conformity with the contract.

8. The Seller is liable for the non-conformity of the Goods with the contract existing at the time of delivery and revealed within two years thereafter, unless the shelf life of the Goods, specified by the entrepreneur, their legal predecessors, or persons acting on their behalf, is longer.

9. It is presumed that any lack of conformity revealed within two years from the date of delivery of the Goods existed at the time of delivery, unless this presumption is incompatible with the nature of the Goods or the nature of the non-conformity.

10. The Seller shall carry out the repair or replacement within a reasonable time from being informed by the Consumer or Client-Consumer of the non-conformity and without undue inconvenience to the Consumer or Client-Consumer, taking into account the nature of the Goods and the purpose for which they were purchased.

11. The Seller shall bear the costs of repair or replacement, in particular postal fees, transport, labor, and materials.

12. The Consumer or Client-Consumer shall make the Goods available to the Seller for repair or replacement.

13. If repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the contract.

14. When assessing the excessive nature of the costs for the Seller, all circumstances of the case are taken into account, particularly the significance of the non-conformity, the value of the Goods in conformity with the contract, and the inconvenience caused to the Consumer or Client-Consumer by another means of bringing the Goods into conformity.

15. The Seller is not liable for the non-conformity of the Goods with the contract if the Consumer or Client-Consumer was expressly informed before concluding the contract that a specific feature of the Goods deviates from the requirements for conformity with the contract and expressly and separately accepted the lack of that specific feature, in particular by ticking an appropriate confirmation box on the Order form or by sending an e-mail to the Seller confirming such acceptance.

16. If the Goods are non-compliant with the contract, the Consumer or Client-Consumer may submit a statement demanding a price reduction or withdrawal from the contract if:

  1. the Seller has refused to bring the Goods into conformity due to impossibility or excessive costs;
  2. the Seller has not brought the Goods into conformity within a reasonable time or without undue inconvenience for the Consumer or Client-Consumer;
  3. the non-conformity persists despite the Seller’s attempts to bring the Goods into conformity;
  4. the non-conformity is so significant that it justifies a price reduction or withdrawal from the contract without prior repair or replacement;
  5. or it clearly follows from the Seller’s statement or circumstances that they will not bring the Goods into conformity within a reasonable time or without undue inconvenience for the Consumer or Client-Consumer.

17. The Seller shall refund the amounts due to the Consumer or Client-Consumer resulting from the exercise of the right to reduce the price promptly, but no later than within 14 days from the date of receipt of the Consumer’s statement of price reduction.

18. The Consumer or Client-Consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant.

19. If the non-conformity concerns only some of the Goods delivered under the contract, the Consumer may withdraw from the contract only in relation to those non-compliant Goods, and also in relation to other Goods acquired together with the non-compliant Goods, if it is unreasonable to expect the Consumer to accept to retain only the Goods that are in conformity with the contract.

20. In the event of withdrawal from the contract, the Consumer or Client-Consumer shall promptly return the Goods to the Seller at the Seller’s cost.
The Seller shall refund the Consumer or Client-Consumer the price promptly, but no later than within 14 days from the date of receipt of the Goods or proof of their return.

21. The Seller shall carry out the refund using the same payment method that the Consumer or Client-Consumer used, unless the Consumer or Client-Consumer has expressly agreed to a different method of refund that does not incur any additional costs.

XI. Warranty

1. Some Goods may be covered by a warranty granted by the Guarantor (the manufacturer or distributor of the Goods).

2. If a given Good is covered by a warranty, a warranty document issued by the manufacturer or distributor is attached to it.

3. The warranty period and the scope of the Guarantor’s liability are specified in the warranty statement and the description of the Good or Product.

4. The rights granted under the warranty are independent of the rights arising from the non-conformity of the Goods with the Contract.

XII. Personal Data Protection

1. The controller of the personal data provided during the use of the Store is the Seller.

2. The Buyer’s personal data is processed for the purpose of concluding and performing the sales contract, including the delivery of the Product, based on Article 6(1)(b) of the GDPR. Providing personal data for this purpose is necessary.

3. The purposes and scope of data processing, the entities to whom the data may be transferred, as well as the rights of data subjects, are described in the Privacy Policy (GDPR) available at: https://hegemonshop.com/pl/cms/1-polityka-prywatnosci.

XIII. Technical Requirements Necessary to Use the Store and Products and Services

1. To use the Store, the Buyer must have:

  1. a device with Internet access (computer, tablet, phone);
  2. a properly configured Internet browser that supports cookies – Microsoft Edge, Opera, Mozilla Firefox, Safari, Google Chrome (recommended versions: Mozilla Firefox minimum version 24.0, Opera from version 10, Google Chrome version 28.0 or newer), capable of supporting cookies and JavaScript scripts. Other browser versions are acceptable if they ensure full compatibility with the versions mentioned above;
  3. an active and properly configured e-mail account enabling the Buyer to receive e-mail messages.

2. For the safe use of the Store, it is recommended that the Buyer’s device has, in particular:

  1. an up-to-date antivirus system,
  2. an effective security firewall,
  3. installed available security updates for the operating system and Internet browser,
  4. enabled acceptance of cookies and JavaScript in the Internet browser,
  5. software enabling the reading of files in .PDF format.

3. The Buyer is obliged to use the Goods offered by the Seller in accordance with the laws in force in the Republic of Poland, the provisions of the Online Store Terms and Conditions, and must not provide content prohibited by generally applicable law.

4. The Seller is not responsible for the Buyer’s failure to meet the above technical requirements necessary for cooperation with the teleinformatics system used by the Seller.
In particular, this applies to cases where the Buyer incorrectly configures or fails to configure their e-mail account, resulting in the non-delivery of e-mails between the Buyer and the Seller.

XIV. Registration in the Store and Account Creation

1. During the process of placing an Order, the Buyer may register in the Store.

2. Account creation is voluntary.

3. An Account enables the Buyer to view the history of Orders, save products to favorites, and facilitates future Orders by automatically saving the Buyer’s data in the Order form.

4. During the Account registration process, the Buyer provides their identification and address details, as well as an e-mail address, and creates their own password.

5. The Buyer is obliged not to disclose their login credentials for the Store Account to third parties.

6. A Buyer who has registered may terminate the electronic services agreement by independently deleting the Account, either by submitting a deletion request through the Account or by submitting a request for Account deletion to the Seller. In the case of a request submitted to the Seller, the agreement is terminated after a 7-day notice period.

7. If the Seller wishes to terminate the electronic services agreement concerning the Account, the Seller shall inform the Buyer at the e-mail address provided by the Buyer during registration, no later than 14 days before the planned date of Account deletion.

XV. Newsletter

1. The Buyer may subscribe to the Seller’s Newsletter either during the Order process or independently.

2. The Newsletter consists of the Seller sending marketing information electronically to the e-mail address provided by the Buyer, with the Buyer’s prior consent.

3. To successfully subscribe to the Newsletter, the Buyer must correctly provide an e-mail address to which the information will be sent and confirm the subscription.

4. Subscription confirmation occurs after signing up and consists of the Buyer logging into the mailbox of the provided e-mail address and clicking on the activation link contained in the confirmation message.

5. The Buyer may withdraw their consent at any time by using the unsubscribe option available in each marketing message sent by the Seller.

6. The Buyer may also contact the Seller directly at any time to withdraw consent to receive the Newsletter, without affecting the lawfulness of processing carried out before the withdrawal of consent.

7. The Consumer and Client-Consumer are not obliged to provide any consideration other than supplying personal data, and the data is processed by the entrepreneur solely for the purpose of executing the agreement and delivering the Newsletter.

XVI. Intellectual Property Rights

1. Exclusive rights to the content made available within the Store, in particular copyrights to photos, names, trademarks of the Store, including graphic elements, software, and database rights, are legally protected and belong to the Seller or third parties with whom the Seller has concluded appropriate agreements.
2. It is prohibited to copy or otherwise use any elements of the Store without the Seller’s consent.
3. In the event of an infringement of proprietary copyrights to photos, names, trademarks of the Store, including graphic elements, software, or database rights, the person who committed the infringement (including the Buyer) shall be held liable under the provisions of copyright law or intellectual property law.

XVII. ODR Platform

  1. The ODR (Online Dispute Resolution) platform is an interactive website intended for Consumers and Sellers seeking to resolve a dispute out of court.
  2. The ODR platform is available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL.

3. Through the ODR platform, a Consumer residing in the EU, Norway, Iceland, or Liechtenstein may submit a complaint regarding goods or services purchased online from a Seller established in the EU, Norway, Iceland, or Liechtenstein.

4. The complaint is submitted by completing an electronic form and selecting the appropriate entity responsible for resolving the dispute.

5. All institutions listed on the platform have been verified to ensure compliance with applicable regulations and registration by national authorities. In the Republic of Poland, the competent authority is the Office of Competition and Consumer Protection (UOKiK).

XVIII. Final Provisions

1. In matters not regulated by these Online Store Terms and Conditions, the relevant generally applicable provisions of Polish law shall apply.

2. The place of performance of the Seller’s obligations is, in particular, the place designated in the contract to which the Seller is obliged to deliver the Goods to the Buyer.

3. The Consumer has the right to submit the dispute to an entity authorized to resolve consumer disputes out of court in accordance with the Act on out-of-court resolution of consumer disputes (Journal of Laws 2016, item 1823 of November 9, 2016), without prejudice to the right to bring an action before a common court.

4. The Buyer may access the Online Store Terms and Conditions free of charge at any time via the Store’s website and may print them out.

5. These Online Store Terms and Conditions come into force upon their publication on the Seller’s website.

6. The Seller will inform Buyers of any planned changes to the Terms and Conditions by e-mail, sending the content of the amended Terms and Conditions at least 14 days before they come into force to the e-mail addresses of the Buyers that the Seller possesses, and will additionally publish an appropriate notice on the Store’s website in advance.